the hotel is in a good and great location and it was close to the local attractions.

Had big and beautiful room complete with the balcony, a hot bath on the balcony. Location: the hotel was very close to Hakone. Easily reached Itoh Dining by Nobu, located just a short walk away from the property, had lunch/dinner there...

Close to Hakuundo Chaen and just a stone's throw away from Tokyo 👌.

Enormous and comfortable rooms with private outdoor onsen. Friendly staff and great location near train station. Delicious meals and nice extras like free drinks and multiple clothing options. Phenomenal service, memorable luxurious experience.

From the moment we arrived, we were treated like royalty by the incredible staff who went above and beyond to make our stay unforgettable. The spacious and comfortable room exceeded all our expectations, and the hot spring bath on the balcony with its breathtaking view was truly mind-blowing. We highly recommend renting the private bath for a truly memorable experience. The grill restaurant provided one of the best dining experiences we've ever had, and the service was impeccable. The location was perfect for exploring the beautiful surroundings, and the private baths were a fantastic addition. The rooms were clean, spacious, and had everything we needed for a comfortable stay. Another delightful touch was the kimonos and pjs provided. The Japanese dinner was delicious, and the staff provided outstanding service. The coffee and snack lounge was a great bonus. The helpfulness of the staff and their eagerness to assist with any questions was greatly appreciated. Although our view was partially obstructed by trees, the convenient location of the property and its accessibility by train made up for it. our stay at this incredible Ryokan exceeded all our expectations, and we highly recommend it for an unforgettable experience in Hakone.

The hotel facilities were well-maintained, and the location was convenient for the nearby sights. We appreciated the attentive staff who provided us with free drinks during certain hours and multiple pieces of clothing for our use. the private onsen on the balcony was an unforgettable experience where we could relax and enjoy the scenery.

We were disappointed by the limited meal options at the hotel and inflexible dining times. Every meal was served as a set menu, and we had no choice in what we ate and when.

The hotel provided a luxurious experience with exclusive amenities such as a private onsen and multiple sets of clothes and nightwear provided. The staff went above and beyond to ensure a comfortable stay and the location was central for sightseeing in Gora. The impeccable service and open-air onsen on the roof were standout features.

The set menu for every meal took hours and didn't provide the option to choose, which was a downside. Despite the inflexibility of the system, the restaurant and breakfast were excellent.

We had a delightful stay at a hotel in the heart of the Japanese countryside. The design and location of the hotel were amazing and made us feel like locals. We loved our room with private bath on the balcony, which had a beautiful view and was spacious. The staff was very friendly and helpful, and the dinner and breakfast courses were excellent, especially the grilled restaurant and Japanese breakfast. we appreciated the easy access to public transport and the cleanliness of the room.

It would have been better if the hotel staff spoke better English to facilitate communication.

Loved the attention to detail on everything - from the complimentary drinks to the multiple clothes and nightwear items provided. The private onsen on the balcony was a splendid experience and the location of the hotel was ideal for exploring the attractions in the area. The staff spoke fluent English and were incredibly welcoming throughout my stay.

Nothing it was perfect.

Well-located, amazing design, Japanese-style room, private bath on balcony, helpful staff, big and clean room.

It was all superb.

Celebrating New Year’s at this hotel was an unforgettable experience. The private onsen on the balcony provided the perfect place to relax and soak in the stunning surroundings. The staff were attentive and went out of their way to ensure we had an excellent stay. The hotel's central location made it easy to explore the local area.

We found it challenging to understand some of the staff as their English wasn't very good. we didn't receive a thorough introduction to all the hotel facilities upon check-in.

My stay at Gora Karaku was absolutely delightful. The room was spacious and immaculate, and I loved the traditional Japanese style. The private bath on the balcony was a true highlight, providing a tranquil and relaxing experience. The location was perfect, allowing easy access to explore Hakone. Despite a small language barrier, the staff made an effort to assist me and ensure my comfort. I highly recommend this hotel for a memorable and enjoyable stay.